Frequently Asked Questions
Find answers to your most common questions.
- We charge $140AUD per hour. Plus a call-out fee of $70 70AUD.
- The price includes
- Basic liability insurance.
- Two professional removalists, plus a truck.
- Straps, blankets, shrink wrap, and tools.
- Fuel
- GST
- The Price does not include tolls.
- The hourly rate starts when the truck arrives at your place.
- The hourly rate finishes when all your belongings are in your new home.
- When booking, we charge a $70AUD call-out fee.
- The final bill will be charged after your move.
- We take cash or charge the due amount to the card provided in the booking.
- Yes, our services are insured for public liability.
- We also offer premium insurance to cover your belongings from damage at all times.
- We specialise in apartment moves
- We disassemble and reassemble furniture.
- We prioritise the safety of your family, our professional moving crew, and your valuable possessions above all else. Severe weather conditions, including heavy rain, hailstorms, flash flooding, or icy roads, significantly increase the risk of an accident or water damage to your furniture and boxes.
- To mitigate these risks, we will proactively contact you to reschedule your move if a local weather emergency or severe weather warning is issued. We are experts in safe transport and will only proceed when conditions are safe.
- Our Equipment Reliability Guarantee (Zero Cost for Delays): While mechanical breakdowns are extremely rare thanks to our rigorous fleet maintenance, our emergency logistics plan ensures minimal disruption. We immediately deploy a backup moving truck and crew to get your move back on track.
- The best part? You will never be charged for any additional time or labour costs incurred due to our equipment failure. Your bill is protected, guaranteeing you a reliable and transparent moving experience.
- Hazardous & Flammable Materials: For safety and legal reasons, we cannot transport dangerous goods, including liquids, fertilizers, propane/gas bottles (full or empty), motor oil, paints, aerosols, or other chemicals.
- Extremely Bulky & Specialty Items: We specialise in standard household goods. Items requiring specific, dedicated equipment—such as Grand Pianos, Pool Tables (Billiard Tables), Hot Tubs, or extremely oversized equipment—require specialised rigging. We recommend using a certified Specialty Moving Service for these items.
- Irreplaceable & High-Value Items: To protect your most precious assets, we strongly advise you to transport jewelry, sensitive electronics, cash, important documents, prescription medication, and irreplaceable sentimental items yourself. These items should remain with you for security and peace of mind.
Maximum Protection: Our 3-Step Process for a Damage-Free Move
We don’t just move boxes; we carefully prepare and professionally protect every item you own. Our strict preparation process ensures maximum security for your belongings from your door to your new home.
Preparation & Cleaning: Our professional moving crew starts by performing a quick, anti-scratch clean. We carefully wipe down surfaces to remove any abrasive dust and debris that could lead to scuffing or scratches during transit.
Expert Disassembly: To ensure the safest and most efficient transport, we expertly disassemble all necessary furniture, including bed frames, tables, and modular pieces. If you haven’t already broken down items, our team will do it right on the spot.
Secure Wrapping & Padding: Every item receives specialised protection. We use heavy-duty materials—from thick, reinforced furniture blankets and stretch wrap for large pieces to industrial-grade bubble wrap for fragile items and art—to secure and cushion your possessions throughout the entire journey.
Don’t miss out on your preferred moving date! Our availability is limited.
Secure Your Move Now by clicking here, or call us directly at [Phone Number].